TourismIQ Workshop: Customer Service

Pike & Joyce Wines

16 October 2019, 10:00am–1:00pm

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Designing Better Customer Service Experiences in Tourism (aka One Size Does Not Fit All)

The tourism sector rewards operators who show leadership in their enterprises and this workshop will help you raise the bar in customer service. The foundation of this workshop will be understanding that everybody in tourism is on a journey, from tourists to tourism staff, and savvy, authentic customer service is the key to making the journey memorable for all the right reasons.

By the end of the workshop you will leave with:

  • A deeper understanding of the three modes of customer service in tourism
  • New ways to grasp what’s important to you, your guests, and your staff
  • A customer service compass, unique to your business, to guide decision-making in the future
  • A framework for training staff in customer service
  • An electronic copy of the presentation including a collection of best-practice customer service models for ongoing inspiration

Cost: $60 – TiCSA members
$80 – Non-members

Register Here

Event Address

Pike & Joyce Wines
730 Mawson Road, Lenswood SA 5240